Office Locations and Hours of Operation

The hours below are for in-person counseling only. Internet counseling hours for ALL locations are Monday through Friday 8 a.m. to 5 p.m.

Customer service telephone hours are Monday through Thursday, 7 a.m. to 6 p.m.; Fridays, 8 a.m. to 5 p.m.; and the third Saturday of each month, 8 a.m. to noon.

ByDesign™-Los Angeles

Main Office - Los Angeles
6001 E. Washington Blvd., Suite 200 (same building as Banco Popular)
Los Angeles, CA 90040 (MAP)
Counseling Hours:
Mon. 10 a.m. to 7 p.m.; Tues. to Thurs. 8 a.m. to 6 p.m.; Fri. 8 a.m. to 5 p.m.; and the third Saturday of each month, 8 a.m. to 5 p.m.
There is a payment drop box at this location.

Glendale
412 W. Broadway, Suite 212
Glendale, CA 91204 (MAP)
Counseling Hours:
Mon. 10:30 a.m. to 7 p.m.; Tues. to Thurs. 9 a.m. to 6 p.m.; Fri. 8 a.m. to 5 p.m.; and the third Saturday of each month, 8 a.m. to 5 p.m.
Sorry, no payment drop box at this location.

Granada Hills
16800 Devonshire, #301
Granada Hills, CA 91344 (MAP)
Counseling Hours:
Mon. 10:30 a.m. to 7 p.m.; Tues. to Fri. 8 a.m. to 4:30 p.m.; and the third Saturday of each month, 8 a.m. to 5 p.m.
Sorry, no payment drop at this location.

Palmdale
1605 E. Palmdale Blvd. #E
Palmdale, CA 93550 (MAP)
Counseling Hours:
Mon. to Wed. and Fri. 8 a.m. to 5 p.m.; Thurs. 10 a.m. to 7 p.m.; and the third Saturday of each month, 8 a.m. to 5 p.m.
Sorry, no payment drop box at this location.

San Bernardino
242 East Airport Drive
Commerce Plaza, Suite 107
San Bernardino, CA 92408 (MAP)
Counseling Hours:
Mon. to Wed. and Fri. 8 a.m. to 5 p.m.; Thurs. 10:30 a.m. to 7 p.m.
Sorry, no payment drop box at this location.

ByDesign™-Sacramento Valley

Sacramento
4636 Watt Avenue, Second Floor (same building as SAFE Credit Union)
North Highlands, CA 95660 (MAP) 
Counseling Hours:
Mon., Wed., Thurs. and Fri. 8 a.m. to 5:30 p.m.; Tues. 11 a.m. to 7:30 p.m.; and the third Saturday of each month, 8 a.m. to 5 p.m.
Payment Hours:
Mon-Thu 8:00 a.m.-6:00 p.m., Friday 8:00 a.m. – 5:00 p.m.

Redding
1260 Pine St.
Redding, CA 96001 (MAP)
Counseling Hours:
Mon. to Fri. 9 a.m. to 5 p.m.
Sorry, no payment drop box at this location.

ByDesign™-Central Valley

Fresno
4969 E. McKinley Ave., #107
Fresno, CA 93727 (MAP)
Counseling Hours:
Mon., Wed., Thurs. and Fri. 8 a.m. to 5 p.m.; Tues. 10 a.m. to 7 p.m.
There is a payment drop box at this location.

ByDesign™-Mid-Counties (Stockton)

Stockton
2291 W. March Lane, Suite A110
Stockton, CA 95207 (MAP)
Counseling Hours:
Mon., Wed., Thurs. and Fri. 8 a.m. to 4:30 p.m.; and Tues. 11:30 a.m. to 8 p.m.
There is a payment drop box at this location.

Modesto
1101 Standiford Plaza, Suite D-4
Modesto, CA 95350 (MAP)
Counseling Hours:
Mon. - Fri. 8:30 a.m. to 5 p.m.
Sorry, no payment drop box at this location.

Merced
3351 M Street
Merced, CA 95348 (MAP)
Counseling Hours:
Mon. - Fri. 8:30 a.m. to 5 p.m.
Sorry, no payment drop box at this location.