ByDesign™ is committed to providing you with high quality professional services. However, if you are not satisfied with the services provided, or you want to make a complaint, we ask that you follow this procedure:

• Try to resolve the issue with the counselor and/or the supervisor involved, giving specific information about your complaint.
• If the issue has not been resolved to your satisfaction, please ask to speak directly to the Program Director.
• If the first two steps are not possible, or the issue has not been resolved to your satisfaction, write or call the Director of Quality Assurance, 6001 E. Washington Blvd., Suite 200, Los Angeles, CA 90040; 800-750-2227, extension 524.
• The agency may request a meeting with you (by phone or face-to-face) or seek more information. The agency will respond within 5 days.

Complaints related to the debt management plan agreement may be directed to the California Department of Corporations.