We pledge that any ClearPoint client has the following rights:

• To use or reject any advice/referrals given during the counseling session.
• To receive prompt money management counseling services based on your financial situation.
• To be treated with dignity and respect.
• To actively participate in a comprehensive assessment of your financial situation which includes an appropriate action plan.
• To express dissatisfaction through a Complaint Resolution Process.
• To discontinue your relationship with our agency at any time.
• To ask questions and to have your concerns considered.